Terms & Conditions

TABLE OF CONTENTS

  1. Definitions
  2. Welcome and Introduction
  3. IQ Testing and Training Disclaimers
  4. Acceptance of Terms
  5. Account Eligibility and Security
  6. Subscription Services

    6.1 Plans and Pricing

    6.2 Trial Period

    6.3 Billing and Payment

    6.4 Cancellation Process

  7. Refund Policy
  8. Intellectual Property Rights
  9. User Content and Rights
  10. Service Level Agreement (SLA)
  11. Technical Requirements
  12. Customer Support and Complaints
  13. Limitation of Liability
  14. Dispute Resolution
  15. Service Modifications
  16. Account Termination
  17. Legal Information

1. DEFINITIONS

1.1 Service and Platform Terms

  • Cerebrum: WinTech Digital LLC, operating as Cerebrum ("we," "us," or "our")
  • Service: All features, functionalities, programs, and content available through Cerebrum
  • Platform: Our website, applications, and related services accessible via any device
  • User: Any individual or entity accessing or using our services ("you" or "your")

1.2 Testing and Training Terms

  • IQ Score: A numerical result generated by our proprietary educational assessment algorithm
  • Brain Training Programs: Interactive cognitive exercises and activities available on our platform
  • Training Content: Educational materials, exercises, games, and assessments

1.3 Subscription Terms

  • Subscription: Recurring paid access to premium features
  • Trial Period: Initial 7-day access period available for $0.99
  • Standard Subscription: Recurring paid access following trial period
  • Billing Cycle: The frequency of subscription charges (weekly, monthly, or quarterly)

1.4 Security Terms

  • Authentication Code: Time-sensitive, single-use verification code for account access
  • Account Security: Methods and procedures for protecting user access
  • Access Credentials: Information used to verify user identity

1.5 Technical Terms

Force Majeure: Circumstances beyond reasonable control preventing or delaying service delivery, including:

  • Natural disasters (earthquakes, floods, storms)
  • Government actions or regulations
  • War, terrorism, or civil unrest
  • Cyber attacks or security incidents
  • Network or infrastructure failures
  • Pandemics or health emergencies
  • Internet service provider outages
  • Power grid failures
  • Other circumstances beyond our reasonable control

2. WELCOME AND INTRODUCTION

2.1 Platform Overview

Welcome to Cerebrum! We provide educational cognitive assessment and training services through our digital platform.

2.2 Agreement to Terms

By accessing or using Cerebrum:

  • You agree to these terms and conditions
  • You accept our privacy policy
  • You consent to our data practices
  • You acknowledge our service limitations

2.3 Access Methods

These terms apply to all service access methods:

  • Web browsers
  • Mobile devices
  • Tablet computers
  • Desktop applications
  • Third-party integrations
  • Any future access methods

3. IQ TESTING AND TRAINING DISCLAIMERS

3.1 Educational Entertainment Purpose

Cerebrum provides IQ testing and brain training services for educational entertainment only. Users acknowledge and agree that:

  • Our services are not professional psychological tools
  • Tests are not equivalent to clinical IQ assessments
  • Results are for personal interest and entertainment
  • Scores should not be used for academic, professional, or medical purposes

3.2 Testing Limitations

Users understand that test results:

3.2.1 May not reflect actual intelligence or cognitive ability

3.2.2 Can be influenced by numerous factors including:

  • Environmental conditions
  • Physical and mental state
  • Time of day
  • Testing environment
  • Device and internet connection
  • Personal stress levels
  • Familiarity with testing format

3.3 Training Program Disclosure

Regarding our brain training programs:

  • Content is based on general cognitive exercise principles
  • No formal clinical studies support our specific programs
  • Effectiveness has not been independently verified
  • Individual results will vary significantly
  • Progress in games may not translate to real-world cognitive improvement

3.4 Professional Advice Notice

Users are advised that:

3.4.1 Our services do not replace professional assessment

3.4.2 We do not provide medical or psychological advice

3.4.3 Consult qualified professionals for:

  • Clinical intelligence testing
  • Cognitive health assessment
  • Educational or career guidance
  • Medical or psychological evaluation

3.5 User Responsibility

By using our services, you acknowledge:

3.5.1 All use is at your own risk and discretion

3.5.2 No guarantees of improvement are made

3.5.3 We are not liable for:

  • Decisions made based on results
  • Academic or career choices
  • Personal or professional outcomes
  • Emotional responses to scores
  • Interpretation of results

For clinical assessment of cognitive abilities or intelligence, please consult licensed psychological professionals.

4. ACCEPTANCE OF TERMS

4.1 Agreement to Terms

By accessing or using Cerebrum's website and services, you acknowledge that you have read, understood, and agree to be bound by these terms.

  • If you do not agree with any part of these terms, you must not use our services.
  • Your continued use of our services following any changes constitutes acceptance of those changes.

4.2 Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email. Changes become effective:

  • For new users: Immediately upon posting
  • For existing users: 30 days after notification

Your continued use after changes indicates acceptance of updated terms.

5. ACCOUNT ELIGIBILITY AND SECURITY

5.1 Age Requirements

  • Minimum age: 18 years
  • Legal age in your jurisdiction
  • Age verification may be required

5.2 Account Creation

  • One account per user
  • Valid email required
  • Accurate information needed
  • Regular updates required

5.3 Security Requirements

  • Secure email management
  • Protection of access codes
  • Unauthorized access reporting
  • Information accuracy maintenance

5.4 Account Protection

  • Passwordless authentication
  • Single-use verification codes
  • Time-limited access
  • Session security measures

5.5 Prohibited Activities

  • Multiple accounts
  • Credential sharing
  • False information
  • Unauthorized access
  • Security bypasses

5.6 Organizational Usage

  • Proper authority required
  • Authorization verification
  • Usage restrictions
  • Authority changes reporting

6. SUBSCRIPTION SERVICES

6.1 Subscription Options

We offer flexible subscription options to suit your needs. Choose from weekly, monthly, or quarterly plans, all with a 7-day trial available for $0.99.

Initial Trial:

  • 7-day trial period
  • One-time charge of $0.99
  • Full access to all premium features
  • Converts to selected plan rate after trial

Standard Subscription Pricing:

  • Begins after the trial period ends.
  • Charged at the rate selected during signup.
  • Regional pricing applies (see Section 6.2).
  • No additional trial periods are available.

Price Transition:

  • Trial price ($0.99) applies for the first 7 days only. -The selected subscription rate begins immediately after the trial.
  • The first standard charge occurs on trial expiration.
  • Users are notified of the exact pricing before the trial ends.

Example:

If you select a $19.99/month plan with a trial:

  • Days 1-7: $0.99 total (trial period)
  • Day 8 onwards: $19.99/month (standard rate)
  • Option to cancel before the standard rate begins

6.2 Standard Subscription Plans

Base pricing in USD*:

Weekly Plans:

  • Basic: $9.99/week
  • Premium: $19.99/week

Monthly Plans:

  • Starter: $19.99/month
  • Plus: $29.99/month
  • Pro: $39.99/month
  • Premium: $59.99/month
  • Ultimate: $69.99/month

Quarterly Plan:

  • Premium Quarterly: $39.99/quarter

*Regional Pricing:

  1. Prices may be displayed in your local currency.
  2. Your exact price will be clearly shown during the sign-up process.
  3. Final rates vary based on:
    • Local sales tax and VAT requirements
    • Regional pricing adjustments
    • Currency conversion rates
    • Geographic market conditions
    • Purchasing power parity
    • Current promotions
    • Seasonal offerings
  4. You will be charged the exact amount shown during your sign-up.
  5. The price displayed at sign-up will be your guaranteed rate.
  6. No hidden fees or additional charges will be added after sign-up.
  7. Any future changes to your subscription rate will be communicated in advance.

Note: While base prices are listed in USD above, you will always see your actual local price before completing any purchase. The price shown during your sign-up process is the exact amount you will be charged, with all applicable regional factors already included.

6.3 Payment and Billing

Security:

  • PCI-DSS compliant payment processing
  • Major credit/debit cards accepted
  • Select regional payment methods supported

Billing Protection:

  • Automatic billing on subscription renewal
  • Price lock guarantee for existing subscribers
  • Pricing changes only affect new subscriptions

Failed Payment Policy:

  • Multiple retry attempts over 30 days
  • Account suspension after 30 days of failed payments
  • Bank fees for declined payments are the customer's responsibility

6.4 Subscription Management

Cancellation Options:

Post-Cancellation Terms:

  • Service continues until the current period ends.
  • No automatic renewals after cancellation.
  • No partial refunds for unused time.
  • Account reactivation is available at current rates.

Important Notes:

  • All subscriptions auto-renew until canceled.
  • Cancel anytime before renewal to avoid charges.
  • Subscription features may vary by region.
  • Some features may be available as one-time purchases ($4.99-$19.99).

7. REFUND POLICY

7.1 Trial Period Refunds ($0.99)

Eligible for a full refund within 30 days of purchase if:

  • First-time trial user
  • No previous trial refunds on any account
  • No terms of service violations
  • Request submitted through official channels

7.2 Regular Subscription Refunds

Not eligible for refunds except in these specific cases:

  • Service Unavailability

Documented downtime exceeding 24 consecutive hours. Not caused by scheduled maintenance or force majeure events.

  • Technical Issues

Platform bugs preventing core feature access. Must be reported within 30 days of the charge and verified by our technical team.

  • Billing Errors

Duplicate charges, incorrect amount charged, or unauthorized transactions.

  • Legal Requirements

As required by applicable laws in your jurisdiction.

7.3 Non-Refundable Cases

The following are explicitly not eligible for refunds:

  • Partial/unused subscription time after cancellation
  • Plan downgrades
  • Feature unavailability during maintenance
  • Change of mind or no longer needing service
  • Failure to cancel before renewal

7.4 Refund Process

7.4.1. Submit a request through:

7.4.2 Include:

  • Account email
  • Transaction details
  • Reason for refund
  • Supporting documentation

7.4.3 Processing time: 3 business days

7.5 Refund Payment Methods

  • All refunds will be processed only to the original payment method used for the purchase
  • We cannot process refunds to alternative payment methods or accounts
  • For expired or cancelled cards, the refund will be processed to the original card, and your financial institution will handle crediting your account
  • The ability to receive refunds on expired or cancelled cards is subject to your financial institution's policies

7.6 Currency Processing

7.6.1 Supported Currencies

We process payments in local currency for:

  • United States (USD)
  • European Union (EUR)
  • United Kingdom (GBP)
  • Canada (CAD)
  • Australia (AUD) For all other regions, charges will be processed in USD.

7.6.2 Currency Conversion

  • Exchange rates are determined by your bank or card issuer.
  • Any currency conversion fees charged by your bank are not refundable.
  • You may see currency conversion charges on your statement from your bank.
  • These conversion charges are separate from our service charges and are not controlled by Cerebrum.

Note: While we don't charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership Rights

  • All platform content and functionality are owned by Cerebrum.
  • Protected by international copyright laws.
  • All trademarks and service marks are proprietary.

8.2 Licensed Content

Use of Cerebrum's content is granted under a personal, non-commercial license. This license is non-transferable and prohibits:

  • Modification of content
  • Extraction of source code
  • Redistribution of content

8.3 Prohibited Actions The following actions are strictly prohibited:

  • Reverse engineering
  • Content reproduction
  • Removal of copyright notices
  • Creation of derivative works
  • Unauthorized distribution

9. USER CONTENT AND RIGHTS

9.1 User Ownership

Users retain ownership of all content they submit, including profile information, test responses, and any custom content created. Your personal data remains your property.

9.2 License to Cerebrum

By submitting content, users grant Cerebrum a non-exclusive, worldwide, royalty-free, perpetual, transferable license, with the right to sublicense, to use that content.

9.3 Content Usage Rights

Cerebrum may use user-submitted content for the following purposes:

  • Displaying user content
  • Optimizing content for technical purposes
  • Analyzing content to improve services
  • Using anonymized content in research
  • Including aggregated data in statistics

9.4 Content Restrictions

Users are prohibited from submitting the following:

  • Copyrighted material
  • Malicious code
  • Harmful content
  • Inappropriate material
  • Deceptive information

9.5 Quality Standards

All submitted content must adhere to Cerebrum's technical requirements, format specifications, quality guidelines, and safety standards.

10. SERVICE LEVEL AGREEMENT (SLA)

10.1 Service Availability

  • 97% annual uptime guarantee
  • Excludes scheduled maintenance
  • Subject to Force Majeure events (as defined in Section 1.5)
  • Performance is continuously monitored

10.2 Change Categories

A. Standard Changes

  • Feature updates
  • Interface improvements
  • Performance optimizations
  • 15-day notice required
  • Users will receive communication regarding upcoming changes

B. Emergency Changes

  • Critical security updates
  • Legal compliance requirements
  • System stability issues
  • Immediate implementation
  • Notification provided after implementation

10.3 Maintenance Windows

  • Scheduled maintenance: 24-hour notice provided
  • Emergency maintenance: Immediate when necessary
  • Maximum duration: 4 hours
  • Timing: Scheduled during periods of low usage

10.4 Service Credits

Service credits are offered based on the following uptime percentages:

  • 95-97% uptime: 3-day credit
  • 90-95% uptime: 7-day credit
  • Below 90% uptime: 14-day credit

11. TECHNICAL REQUIREMENTS

11.1 Browser Support

Supported Browsers and Versions:

  • Google Chrome (version 90 or later)
  • Mozilla Firefox (version 88 or later)
  • Safari (version 14 or later)
  • Microsoft Edge (Chromium-based version 90 or later)

Update Requirements:

  • Security updates required within 60 days of release.
  • Security patches mandatory.
  • Legacy version support: 6 months.
  • 30 days advance warning for feature deprecation.

11.2 Display Requirements

  • Minimum screen resolution: 320x480 pixels
  • Recommended resolution: 768x1024 pixels
  • Responsive design support
  • Automatic interface adaptation

11.3 Mobile Device Requirements

iOS Devices:

  • iOS version 13.0 or later
  • Compatible devices: iPhone 6s and newer, iPad Air 2 and newer, iPod Touch 7th generation and newer
  • Regular security updates required
  • Automatic updates recommended

Android Devices:

  • Android version 8.0 (Oreo) or later
  • Hardware acceleration support required
  • Security patches mandatory
  • System updates recommended

11.4 Internet Connection Requirements

  • Minimum download speed: 1 Mbps
  • Recommended speed: 5 Mbps or higher
  • Stable connection required
  • Maximum latency: 300ms
  • Minimal packet loss tolerance

11.5 System Resources

Minimum Requirements:

  • RAM: 4GB (8GB recommended)
  • Storage: 1GB available space
  • Processor: Multi-core, 2GHz or faster
  • Operating System: Latest security patches installed

11.6 Additional Requirements

  • JavaScript enabled
  • Cookies enabled
  • Modern web standards support
  • Secure connection capability (HTTPS)
  • Local storage access

12. CUSTOMER SUPPORT AND COMPLAINTS

12.1 Support Availability

  • Customer Support: Available 24/7/365
  • Average response time: 6 hours
  • All inquiries are tracked with unique ticket numbers.

12.2 Support Channels

Primary Support Methods:

Self-Service Options:

  • Account management
  • Subscription changes
  • Troubleshooting guides
  • FAQs and documentation
  • Immediate automated assistance

12.3 Response Times

General Support:

  • Automatic acknowledgment: Immediate
  • Initial response: Within 24 hours
  • Average response time: 6 hours
  • Resolution target: 3-5 business days

Legal Matters:

  • Acknowledgment: 1-3 business days
  • Resolution: Within 15 business days

12.4 Complaint Resolution Process Initial Submission Requirements:

  • Full name and account email
  • Detailed issue description
  • Supporting documentation
  • Timeline of events
  • References to previous communication
  • Submit to: escalations@cerebrumiq.com

Resolution Process:

Acknowledgment Phase (24 hours):

  • Automated receipt confirmation
  • Case manager assignment
  • Severity assessment
  • Information verification

Investigation Phase (3-5 business days):

  • Account history review
  • Technical analysis
  • Departmental consultation
  • Solution development

Resolution Phase (3-5 business days):

  • Solution implementation
  • Effectiveness verification
  • Customer confirmation
  • Documentation completion

12.5 Escalation Procedure

First-Level Escalation:

Second-Level Escalation:

12.6 Quality Assurance

All support interactions are:

  • Tracked in a secure system
  • Reviewed for improvement opportunities
  • Analyzed for recurring patterns
  • Used for staff training
  • Monitored for compliance

13. LIMITATION OF LIABILITY

Scope of Limitations

Cerebrum strives to provide reliable and high-quality services. However, our maximum aggregate liability for any claims arising from or related to our services is limited to the amount you paid for services during the twelve (12) months preceding the claim. This limitation applies regardless of the legal theory (contract, negligence, strict liability, etc.).

Excluded Damages

Cerebrum is not liable under any circumstances for the following:

Financial Losses:

  • Lost profits or revenue
  • Business interruption costs
  • Lost business opportunities
  • Lost or damaged data
  • Cost of substitute services
  • Investment or business decisions based on our services

Indirect Damages:

  • Consequential damages
  • Incidental damages
  • Punitive damages
  • Special damages
  • Emotional distress
  • Reputational damage

Technical Issues:

  • Temporary service interruptions
  • Data transmission errors
  • Third-party software failures
  • Device compatibility issues
  • Internet connectivity problems

Service-Related Limitations:

  • Accuracy of IQ test results
  • Effectiveness of brain training programs
  • Achievement of specific cognitive improvements
  • Personal or professional outcomes
  • Decision-making based on our assessments

We are not liable for failures or delays resulting from Force Majeure events (as defined in Section 1.5).

Indemnification Obligations

You agree to indemnify and hold harmless Cerebrum from any claims arising from:

  1. Service Usage:
  • Violation of these terms
  • Unauthorized account access
  • Misuse of services
  • Content submitted or shared
  • Interaction with other users
  1. Legal Compliance:
  • Violation of applicable laws
  • Intellectual property infringement
  • Privacy rights violations
  • Data protection breaches
  • Regulatory non-compliance
  1. Third-Party Claims:
  • Disputes with other users
  • Claims from affected parties
  • Regulatory investigations
  • Legal proceedings
  • Administrative actions

14. DISPUTE RESOLUTION

Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the United States, specifically the State of Wyoming. Any legal action must be filed in the state or federal courts located in Wyoming. You consent to the personal jurisdiction of such courts.

Mandatory Arbitration Process

Initial Dispute Resolution:

We encourage informal resolution through direct communication within 30 days of notification. We will make good-faith efforts to resolve any issues.

Formal Arbitration Requirements:

If informal resolution fails, disputes will be resolved through binding arbitration:

  1. Arbitration Rules:
  • Conducted by the American Arbitration Association (AAA)
  • Following Commercial Arbitration Rules
  • Administered in English
  • Single arbitrator appointed
  1. Arbitration Process:
  • Written notice of dispute required
  • Detailed claim description and supporting documentation
  • Proposed resolution
  • 60-day resolution window
  1. Arbitration Proceedings:
  • Virtual hearings may be used
  • Document submission requirements
  • Witness testimony and expert evidence may be presented
  • Reasoned written decision

Cost Allocation

  • Filing fees shared equally
  • Each party bears their own legal costs
  • Arbitrator fees split unless otherwise awarded
  • Travel expenses are the responsibility of each party
  • Document production costs borne by the producing party

Class Action Waiver

You waive the right to participate in class actions, class-wide arbitration, consolidated claims, representative actions, and private attorney general actions. All disputes must be resolved individually; no joining or consolidating claims is permitted.

Exceptions to Arbitration

Mandatory arbitration does not apply to:

  1. Intellectual Property Disputes:
  • Copyright infringement
  • Trademark violations
  • Patent disputes
  • Trade secret misappropriation
  1. Small Claims Court:
  • Claims within jurisdictional limits
  • Individual capacity only
  • Monetary relief only
  1. Emergency Relief:
  • Temporary restraining orders
  • Preliminary injunctions
  • Other urgent equitable relief

Time Limitations

All claims must be brought within six months of the incident date, or upon discovery of the claim basis, whichever is later, subject to applicable statutes of limitations and regulatory requirements.

15. SERVICE MODIFICATIONS

15.1 Modification Rights

Cerebrum reserves the right to modify, suspend, or discontinue any aspect of its services, with or without notice, subject to the notice requirements below.

15.2 Types of Changes

A. Platform Updates:

  • Addition or removal of features
  • User interface improvements
  • Performance optimizations
  • Security enhancements
  • Technical requirement updates
  • Infrastructure modifications

B. Content Changes:

  • Training program modifications
  • Assessment tool updates
  • Educational material revisions
  • Resource availability adjustments
  • Interactive content changes
  • Curriculum updates

15.3 Notice Requirements

A. Standard Changes:

For material changes, we will provide:

  • 15 days advance notice via email
  • Updated documentation
  • Migration guidance (if applicable)
  • Clear implementation timeline
  • Instructions for required user actions

B. Emergency Changes:

Immediate changes may be implemented without notice for:

  • Force Majeure events (as defined in Section 1.5)
  • Critical security updates
  • Legal compliance requirements
  • System stability issues
  • Critical bug fixes
  • Emergency maintenance
  • Infrastructure security issues

15.4 Change Implementation

A. Material Changes:

  • Require advance notice
  • Include a transition period when possible
  • Provide user guidance and support
  • May offer opt-out options

B. Non-Material Changes:

May be implemented without notice. Examples include:

  • Minor bug fixes
  • Performance improvements
  • Content updates
  • UI refinements
  • Documentation updates

15.5 User Rights

  • Users will be notified of significant changes affecting service use.
  • Users may terminate their subscription if they disagree with material changes.
  • Continued use after changes constitutes acceptance.
  • Changes will not affect prior transactions.

16. ACCOUNT TERMINATION

16.1 User-Initiated Termination

Users may terminate their accounts through:

Termination Terms:

  • Available at any time
  • Takes effect immediately
  • No termination fees
  • Subject to current billing cycle completion
  • No refunds for unused periods

16.2 Cerebrum-Initiated Termination

Cerebrum reserves the right to terminate accounts for:

A. Terms Violations:

  • Multiple or severe policy breaches
  • Fraudulent activity
  • Abusive behavior
  • Security violations
  • Payment defaults
  • Account sharing
  • Providing false information

B. Legal and Regulatory Reasons:

  • Regulatory compliance requirements
  • Valid court orders
  • Legal investigations
  • Government requests
  • Jurisdictional restrictions
  • Age verification failures

16.3 Termination Process

Notice:

  • User-initiated: Immediate confirmation
  • Cerebrum-initiated: Written notice when applicable
  • Emergency termination: Immediate effect for severe violations

16.4 Post-Termination Procedures

A. Access Management:

  • Immediate service discontinuation
  • Authentication code deactivation
  • API access revocation
  • Third-party integration closure
  • Account deactivation

B. Data Handling:

  • Account data retained as required by law
  • User content archived for 30 days
  • Personal data handled according to the privacy policy

C. Service Wind-Down:

  • Subscription cancellation
  • Credit balance refund (if applicable)

16.5 Reactivation Policy

  • Available within 30 days of termination
  • Subject to current terms and pricing
  • New account creation required after 30 days
  • Previous username may not be available
  • Reactivation subject to approval

17. LEGAL INFORMATION

17.1 Corporate Identity

  • Entity: WinTech Digital LLC
  • Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

17.2 Official Communications and Legal Notices

  • Email: legal@cerebrumiq.com
  • Correspondence Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

17.3 Intellectual Property

  • Copyright: © 2024 WinTech Digital LLC
  • Trademark: "Cerebrum" (registered)
  • Brand Protection: All rights reserved